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University FAQ

Here you will find answers to frequently asked questions about the Strata 3D University – from getting started and exploring tutorials to viewing them on an iPad, subscribing and managing your account.

What is the Strata 3D University?

The Strata 3D University offers tutorials and learning resources for Strata software products, primarily Design 3D.

Whether you’re an existing Strata Design 3D user, or new to 3D entirely, the Strata 3D University will help you unlock your 3D design potential.

Strata 3D University tutorials begin with the basics and progress through advanced techniques and stunning realism, covering a wide range of 3D topics. Whether you're getting started with the Design 3D Trial, are a New User, or are building on your existing Design 3D skills, this ongoing learning resource will lead you down the path to developing your 3D design abilities and becoming a 3D design professional.

The Strata University offers an Extensive Library of tutorial videos, with New content being added regularly. Some of the tutorials are free – but most require a subscription. You can purchase a University subscription separately, or University access is included with your Design 3D subscription.

A subscription to the University alone is $9.95 a month – a Very Good Value, and you can cancel at ANY time.
For the "Best Value," a Design 3D CX subscription is only $19.95 a month – and this includes the University! PLUS no-cost upgrades to Design 3D, as long as you're a subscriber.

How do I subscribe?

Design 3D CX Subscription - Best Value!
Purchase a Design 3D CX subscription and get University access included! PLUS no-cost Design 3D upgrades as long as you're a subscriber.

University Month-to-Month Subscription
Purchase a regular Month-to-Month University subscription and get continuous access to all the latest tutorials.
Cancel at any time through your Strata online account.

University Annual Subscription - 12 Months for the Price of 10!
Get 12 Months for the Price of 10 with one prepaid subscription! This option is ideal for any Strata Design 3D user.

I’m a beginner, where should I start?

You're in the right place. For Design 3D CX 8 users, the first place to start is the Getting Started dialog accessed through the Help menu of the software. You can also access some of those same videos and tutorials here on the University, as well as other introductory videos.

Most of the tutorials on the University are categorized by level – Introductory, Beginner, Intermediate and Advanced. Just click on the category link in the menu to the left to find tutorials that are appropriate for your skill level.

You can also find project and the theme-based tutorial series in the Training Tracks section.

Will older tutorial videos be worth watching?

Absolutely! Though Design 3D has evolved and improved a great deal over the years, the older tutorials and projects are still filled with valuable techniques and tips.
Don't be afraid to dig a little deeper into the University — you may be surprised by what you discover.

Can I watch tutorial videos on an iPad, iPhone or an Android device?

Yes, you can watch University tutorial videos on an iPad, iPhone or Android device without using a third-party app. Just use the web browser on your device, log into your Strata.com account and find the tutorial you want to watch.

I subscribed, but still can’t access all the tutorials.

You must be logged into your Strata.com account in order to get access to the premium tutorials. If you have any questions or you're still having issues, please contact storesupport@strata.com.

How do I update my payment information?

Log into your Strata Account and go to your Purchase History Page. In the Subscriptions section, look in the Actions column for the "Update Credit Card" or "Update Payment" link. This will take you to a secure page where you can update your credit card information.

How do I cancel my subscription?

If you have a University-only month-to-month subscription, use the following steps.

Important: If you're a Design 3D subscriber, University access is included as part of the same subscription. Following these steps will also cancel your Design 3D subscription!

Log into your Strata Account
Go to the Purchase History Page
In the Subscriptions section, locate the current active subscription and, in the Actions column, click on the "Cancel" link.

I'm not getting my University receipts.

Your initial purchase receipt will be emailed from sales@strata.com.

Future subscription payment receipts will be sent to you through our payment processor, Stripe, and will show "Strata Mixed Reality Inc."

You can also view a list of your purchases by logging into Your Strata Account and going to the Purchase History Page.

(You can also access this from the Main menu > Store > My Account > Purchase History.)

If you are not receiving your receipts, they may be going to your junk/spam folder. Take one or more of the following steps:

I'm not getting my University receipts.

Your initial purchase receipt will be emailed from sales@strata.com.

Future subscription payment receipts will be sent to you through our payment processor, Stripe, and will show "Strata Mixed Reality Inc."

You can also view a list of your purchases by logging into Your Strata Account and going to the Purchase History Page.

(You can also access this from the Main menu > Store > My Account > Purchase History.)

If you are not receiving your receipts, they may be going to your junk/spam folder. Take one or more of the following steps:

Check your local junk/spam folder.
Check your online junk/spam folder. Many email services also filter messages at the server level, so a message may appear in webmail even if it does not appear in your email program.
Whitelist or mark as safe sales@strata.com, @strata.com, and @stripe.com

If an address needs to be whitelisted, the receipt is likely in one of those two places.

If your mail server is set to delete flagged mail immediately, you may never see the email. In this instance, whitelisting the address will help.

If you need further help, please contact storesupport@strata.com.

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