Subscription Customers FAQ
Can I purchase more than one subscription?
You can only purchase one active subscription with your username and e-mail address.
Can I purchase a non subscription and a subscription item at the same time?
Unfortunately the card processing requires that these items be separate purchases, in order for the subscription payments to be set up correctly.
How do I update my card payment information?
This can be done by a sales staff member. Contact sales@strata.com – there may not be an immediate response, please expect that it may take several days to complete the request.
If I cancel a subscription and want a new subscription.
A new subscription can only be purchased if the previous subscription and license has expired.
If I have Design 3D CX 8 subscription, can I purchase a HDR Light Studio subscription?
You can only have one active subscription. The HDR Light Studio will not be able to be a subscription.
When is my next payment date?
Subscriptions are monthly from the date of your initial purchase. Log into your account at store.strata.com – go to Store – My Account – Purchase History. Below the list of purchases it will tell you “Your subscription is active and will renew on (date)”
How do I Cancel my subscription?
Log into your account at store.strata.com – go to Store – My Account – Purchase History. At the top of the list of purchases you will find a link to “Cancel Subscription”. You will then be asked again if you want to cancel the subscription. You will still be able to use the license until your pay through date has finished.
When I Cancel, how long is my Subscription good for?
Log into your account at store.strata.com – go to Store – My Account – Purchase History. Below the list of purchases it will tell you “Your subscription is active until (date)”
Why was my initial payment was more than my monthly subscription?
Your initial purchase may have included a upfront License fee and the first month payment.
